Delivery and Returns

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Delivery

All items being shipped to the UK mainland are free for orders over £75

Our team are committed to trying to offer you the fastest delivery possible. All of our stock is UK based in our warehouse in Camberley, Surrey. In fact over 98% of orders received Mon - Thurs before 2pm are delivered next day (mainland UK excluding Scottish Highlands).

We can also have your parcel delivered on a Saturday or Sunday.

Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the Techmar team in Holland have an issue we can run out of certain items. If there is a problem with any of your order, our team will contact you very shortly after your order has been received.

Delivery Options

Store Pickup

The pick up option allows you to pay for your item through the web site before coming down to our showroom in Camberley, Surrey to collect your order. We would recommend that you call before picking up your goods to accertain that your order is ready for collection. Collections times are from 9.30am - 4.30pm Monday to Friday.

Free Delivery

All UK mainland orders that total over £75 qualify for next working day free delivery. This excludes Scottish Highlands with the following postcodes

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

Royal Mail

Small items such as bulbs and connectors are sent via Royal Mail. This not only helps keep the price down but also allows the items to be posted through your door as there is no signature required. Please note, selecting the Royal Mail option is done at the customers own risk, we can not be held liable for any issues with delivery. 

DPD Courier Delivery

DPD is available in a number of options for mainland UK; Next Day, Next Day AM, Saturday, Saturday AM and Sunday. All orders received before 2pm Mon - Fri are shipped the same day. Orders received after 2pm will be shipped the next working day.

 
UK Mainland

All UK mainland orders that total over £75 qualify for next working day free delivery. Standard next day delivery is £5.96. This excludes Scottish Highlands with the following postcodes
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

UK Mainland Weekday AM

 £15.00 Delivery guaranteed next working day before noon. Excludes Scottish Highlands (postcodes above)

UK Mainland Saturday AM

 £28.80 Delivery guaranteed Saturday before noon. Excludes Scottish Highlands (postcodes above)

UK Mainland Weekend

 £14.00 Delivery Will take place on either Saturday or Sunday. Excludes Scottish Highlands (postcodes above)

Rest Of UK

 £16.00 2-3 day delivery

Republic of Ireland

 £16.00 2-3 day delivery

Channel Islands

 £19.50 2-3 day delivery

Europe 

 Please email us your enquiry

 
If Your Country Is Not Listed

If your country is not listed then please contact us. We can arrange for delivery for anywhere in the world.

Returns/Damages

We hope you're happy with your purchase and ask that you check through your delivery straight away and to let us know of any damages within 5 days. Please have you invoice number to hand when contacting us, this can be found on the invoice that came with the goods (please do not refer to an online order number). Once we have been notified of any damages or faulty items, we can arrange for any replacements or credits to be processed.  

Changed your mind?

Garden Light Shop fully adheres to the distance selling regulations so if you've decided you don't quite like something or that its no longer required, you have 30 days to return an item. The item(s) must be in their original packaging and resalable condition, failure to do so may result in a reduced credit/refund. If you have opened an item, please make sure you have used minimal tape when resealing so not to damage the packaging. We also ask that you make sure the product box is protected throughout transit either in bubble wrap or an outer carton. Your return must be authorised before sending anything back to us, please call us or send us an email so we can provide a returns authorisation number. 

We recommend that you return any items using a fully traceable courier or postal service, we cannot be help responsible and won't be able to credit anything that doesn't arrive with us. You may find it useful to go through a company called Interparcel or you can book a return through us. We use DPD Drop Off, this means we can email you a label and you can take it to your nearest DPD Drop Off point - there is a per parcel charge for this which we will then be deducted from your refund.

We are open Monday to Friday. (We do not open or dispatch orders over the weekend.)