Returns
As per the Consumer Protection (Distance Selling) Regulations 2000, the Garden Light Shop offer all their customers a cooling off period. Unlike other online stores though, instead of the statutory 7 working days, we are so sure you will love the Techmar system we offer a full 30 days!
If you wish to return goods to us during this time or for any other reason, please ring us on 01276 903228 or contact us by email
It will be your responsibility to return the goods to us at your own cost and risk. Official Returns Authorisation must be issued by us before you send goods back. Please make sure a copy of your original purchase invoice is included with the return.
Once your goods have been returned and inspected you will be sent a full refund (please note we do not refund postage or carriage costs) within 5 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).
Delivery
Delivery will normally be no more than 5 working days from receipt of order and payment. Most orders however are sent out the same day if the order is received up to our 2pm cut-off time, stock depending. Orders received after this time will be handled the day after. All orders are delivered by our chosen delivery partner,DPD Local and all deliveries must be signed for. An e-mail or text message will be sent to you the day before and on the morning of delivery providing you with an hour time slot for your delivery. If this is not suitable you can re-arrange the delivery date by following the links on the email or text message. Unfortunately the time of delivery cannot be changed, only the day.
Postage charges are for standard First Class mail, and not guaranteed. Delivery is stated at 2-3 days.
All orders over £75 inc VAT destined for the UK Mainland are carriage paid. Certain other areas in the UK carry a premium carriage charge i.e Scottish Highlands and Isles, Northern Ireland, Isle of Wight and Isle of Man. DPD our preferred carrier also has areas of Scotland that may not be classified as Highland Area, but are a two day delivery service and therefore a dearer carriage charge applies. If in doubt please e-mail us for a delivery quote.
International deliveries can be arranged upon request. Please email us a list of your requirements and we will provide you with a written quotation including carriage costs.
If you are using a Contractor to install your lighting system, we strongly advise that you do not book an install date until you receive the delivery of the lights. We cannot be held responsible for any excess charges levied by a Contractor for late deliveries.
Damages/Discrepancies
We make every effort to make sure all orders are packaged up well for shipping via the DPD Home delivery network. It is regrettable that occasionally things may get damaged in transit despite our best efforts in packaging. When you receive your order please carefully check all items for damage/breakages with accuracy and notify us within 5 days of receiving the delivery, even if you have ordered ahead of time and do not plan to install them soon. Regrettably any claims after this time may not be processed.
Price
We always aim to offer our valued customers the best possible price. However, if you find the same product(s) cheaper elsewhere we will aim to price match them for you. In order for us to do this please supply us details of the pricing and where it is on offer. Unfortunately we cannot price match auction websites and Amazon Marketplace.
Warranty
Techmar Garden Lights & Led Bulbs
All Techmar products carry a three year warranty.
In the first instance, please contact us via telephone or email to discuss the fault, before calling out any Contractor. They will charge for their time and we cannot cover this cost. Our Team are very knowledgeable and can talk you through most problems in the system. Please note we will always endeavour to replace faulty components and not complete fittings.Should a fault occur within this period please call the sales team and they will issue a returns authorisation which will be required to return any goods. Please do not send goods back without authorisation as it could result in the problem not being resolved. Upon return, the goods will be inspected and tested and either the complete unit or the faulty/damaged component will be replaced. If a fault occurs within the first year, we will pay for the item to be returned, if instructed by us. In years 2 and 3 the item will need to be returned to us at your expense. This warranty applies to all products that are installed in line with the manufacturers recommendations, i.e using Techmar transformer, cabling and lights. If you are using a Techmar item with another system or have modified the item then your warranty will be void if a product develops a fault. You must be using a complete Techmar system to qualify for the 3 year warranty.
Coastal Regions in the UK
All our lights are not Coastal Rated and therefore are not be warrantied for used in these areas. We have a range of lights that are plastic constructed and would be the better option.